Refund policy

Return and Refund Policy

We want you to love your purchase. If something isn't right, we're here to help.

30-Day Return Window
You have 30 days from the date you receive your item to request a return or exchange.

Eligibility
To be eligible for a return, your item must be unused, in its original condition, and in its original packaging. Proof of purchase (order number or receipt) is required.

How to Start a Return
To start a return, please contact us at contact@vyndalo.com with your order number and the reason for your return. Our team will review your request within 1-2 business days and provide you with clear instructions on how to proceed.

Please do not send your item back before contacting us, as returns sent without prior approval may not be accepted.

Refunds
Once your return is approved and received (if applicable), we will notify you and process your refund to your original payment method within 5-10 business days. Depending on your bank or payment provider, it may take additional time for the refund to appear on your statement.

In many cases, for low-cost items or based on the specific situation, we may offer a refund or replacement without requiring the item to be shipped back — this will be assessed on a case-by-case basis when you contact us.

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us at contact@vyndalo.com within 48 hours of delivery, including photos of the item and packaging. We will resolve this promptly with a replacement or full refund, at no extra cost to you.

Non-Returnable Items
Certain items, such as final sale products or items marked as non-returnable at checkout, are not eligible for return.

Order Cancellations
If you wish to cancel your order, please contact us as soon as possible at contact@vyndalo.com. We can only guarantee a full cancellation if your order has not yet been processed for shipping.

Questions?
If you have any questions about our return policy, feel free to reach out to us at contact@vyndalo.com — we're happy to help.